This policy applies to all apparel orders across Y S Apparel Inc’s platforms, covering all items for sale such as short-sleeved tops, sweaters, dresses, and skirts. We strictly adhere to U.S. e-commerce regulations, clearly outlining the conditions, timeframes, procedures, costs, and refund rules for returns and exchanges to safeguard consumers' shopping rights.
1. Eligible Scenarios for Returns and Exchanges
Requests for returns or exchanges may be submitted within the specified timeframe if any of the following conditions are met:
Quality issues: Includes manufacturing or product defects such as damage, unraveling seams, dropped stitches, fabric flaws, uneven dyeing, or extensive staining.
Shipping errors: The style, color, or size received does not match the items selected in the order.
Shipping damage: Clothing damaged, deformed, or soiled during transit.
Personal fit or preference issues: Reasons such as incorrect size, style mismatch, or subjective dissatisfaction; returns or exchanges without a specific reason are accepted provided the item is brand new and unused.
2. Basic Conditions and Non-Returnable/Non-Exchangeable Items
General conditions: All apparel items submitted for return or exchange must be brand new—unworn, unwashed, free of stains, odors, wear, or unauthorized alterations—and must retain original tags, packaging, and accessories intact so as not to affect resale. Order records and proof of delivery must be provided for verification.
Situations ineligible for return or exchange:
Items that have been worn, washed, ironed, self-modified, or have developed odors or man-made damage.
Tags or original packaging are lost or damaged beyond restoration, affecting resale.
Orders exceeding the specified return/exchange timeframe.
Special clearance, flash sale, or other items explicitly marked as non-returnable/non-exchangeable.
Issues such as mold, damage, or staining caused by improper personal storage.
3. Validity Period for Returns and Exchanges
A standard 30-day return and exchange window applies to all orders, commencing on the date of delivery (as recorded by the carrier). Requests may be submitted within 30 calendar days of delivery; requests made after this period will not be accepted.
4. Detailed Return Process
Step 1: Within the 30-day eligibility period, contact the platform's online customer service to submit a return request. Please state the reason for the return and provide actual photos of the item, a screenshot of the order, and proof of shipment.
Step 2: Once customer service approves the request, the official return address will be provided: 1770 W Berteau Ave #301, Chicago, IL 60613.
Step 3: The customer must securely pack the item—ensuring the garment, tags, and packaging remain intact—ship it back using a reliable carrier, and retain the shipping receipt and tracking number.
Step 4: After the warehouse receives and verifies the item, the refund process will begin.
5. Detailed Exchange Process
Step 1: Within the 30-day eligibility period, contact customer service to submit an exchange request. Please specify the desired size, color, or style, and provide proof of the item's current condition.
Step 2: Once customer service confirms eligibility for an exchange, the official return address will be provided: 1770 W Berteau Ave #301, Chicago, IL 60613.
Step 3: The customer must securely pack and ship back the original item, retain the tracking number, and await warehouse receipt and verification.
Step 4: Upon successful verification, a replacement item will be prioritized for shipment. If the specific item is out of stock, a full refund may be arranged upon mutual agreement.
6. Detailed Refund Process
Once the warehouse has successfully received the returned item and completed quality and documentation verification, we will initiate the refund review and disbursement process within 1–3 business days.
All refunds will be issued to the customer's original payment account (e.g., credit card, debit card). Refunds typically appear in the account within 1–3 business days. Please note that some banks may experience settlement delays; the actual time of receipt depends on the issuing bank's processing schedule, and the platform is not liable for timing discrepancies caused by bank delays.
7. Shipping Cost Responsibility
Shipping costs covered by the merchant: For returns or exchanges resulting from merchant-related issues—such as product defects, shipping errors, or damage during transit—the platform covers the full cost of round-trip shipping. Customers may contact customer service to request reimbursement by providing valid proof of shipping costs. Customer-Borne Shipping Costs: For returns or exchanges initiated for personal reasons—such as incorrect sizing, dislike of style, or subjective dissatisfaction—the customer is responsible for the return shipping costs; the platform does not reimburse return shipping fees.
8. Order Cancellation Policy
Customers may contact customer service to request an order cancellation at any time prior to shipment. The platform charges no processing fees and will issue a full refund once the request is approved.
Once an order has left the warehouse and shipped, it cannot be directly cancelled. Any post-sales requests must strictly adhere to this return and exchange policy, with applications submitted via the standard return and refund process; direct refusal of delivery or "refund-only" requests are not supported.
Contact Us
Shop Name: Y S Apparel Inc
Phone: +（773）327-8700
Email: info@ysapparelinc.store
Shop Address: 1770 W Berteau Ave #301, Chicago, IL 60613
Opening Hours:
Monday–Friday: 8:00 AM – 4:00 PM
Saturday–Sunday: Closed
(GMT -8:00, Eastern Standard Time)
Response Time: We respond within 24 hours.